Shipping Policy

Cococher uses only the finest ingredients, including fresh cream, and have a limited shelf life. We do not add stabilizers to our chocolates, therefore our chocolates are best enjoyed soon after receiving them.

Store your chocolates in a cool, dry place (optimally 55-65 ºF). If your chocolates can't be eaten within two weeks, we suggest sealing the chocolates in an airtight container and freezing them. When you're ready to enjoy them, let the chocolate thaw out in room temperature to bring out the full flavor.

Due to the perishable nature of our chocolate collections, we partner with UPS and offer shipping methods which ensure all our beautiful chocolates are delivered in perfect condition. During order processing, we monitor temperature and transit time to ensure that all packages arrive fresh and un-melted.

2PM CST DAILY CUT-OFF TIME

Orders placed at Cococher.com before 2PM CST will be processed for shipping that day.  Orders placed after 2PM CST will be processed for shipping the next available shipping date.

SHIPPING TO A WARM WEATHER AREA WITH TEMPERATURES ABOVE 70 ºF DEGREES?

Please arrange delivery to an air-conditioned location, for example: your office, where your package can quickly be brought indoors immediately. Someone must be present to receive the package otherwise, the shipping carrier will leave packages outdoors and your product will become damaged due to extreme temperatures.

Note: Even if your area is not experiencing temperatures above 70 ºF, your order may be shipped from or travel through locations with higher temperatures so shipping via UPS Next Day Air, UPS Next Day Air Savor with ice packs may still be necessary.

All Chocolate Collections that leave our temperature-controlled kitchen are inspected and verified to be in perfect condition. Despite our best efforts, we cannot guarantee that your products will arrive in perfect condition and are unable to issue refunds or replace products damaged by extreme temperatures if a shipping option other than Overnight is selected. Someone must be present to receive the package and bring it inside immediately.

When shipping to a location with current temperatures above 70 ºF, UPS Next Day Air or UPS Next Day Air Savor must be selected during check out. If a shipping method other than UPS Next Day Air or UPS Next Day Air Savor is selected, there is no possible refund or exchange due to potential melting of products.

Generally November thru May, we ship Monday through Thursday via UPS Ground and UPS Express. Orders placed after 2pm CST on Thursday will be shipped the following Monday. This limits time in transit so that your order doesn't sit over the weekend in a hot non air conditioned warehouse.

The UPS Ground shipping option will be visible during the check-out process, however it should NOT be used during warm weather months or your chocolate will not survive the delivery if your transit time is more than 1-2 days. See the estimated delivery time maps below.

During the cooler months, generally November thru April and under 70 ºF degrees, the UPS Ground shipping method can be used during cooler weather but we still suggest 2nd day or Overnight shipping method to minimize shipping time.

Unfortunately, due to the nature of chocolate, Cococher cannot be held responsible for any chocolate melting during transit and after delivery if the order is placed with a shipment method other than Next day Air or Next Day Air Savor. Someone must be there to bring the package inside immediately.

Deliveries may be sent to U.S. addresses only if they are within the 48 contiguous states. Regretfully, we cannot ship perishables or Chocolate to P.O. Boxes, Puerto Rico or the Virgin Islands. We are not responsible for delays in delivery times due to incorrect or incomplete addresses.

A thermal insulated sleeve will be used in conjunction with ice packs will keep your chocolates protected as long as the time in transit remains two days or less in temperatures over 70 ºF degrees.

Once temperatures have reached 70 ºF degrees, the ice packs may only last 24 hours.

AFTER YOUR PRODUCT ARRIVES

Keep chocolate in a cool, dry place at 60–65 ºF. Not following these storage conditions will cause chocolate to "bloom," or develop a light-colored powdery surface on the chocolate, caused by sugar or fat crystals rising to the surface. When this happens, the chocolate is still safe to eat, but the texture may suffer. To prevent bloom, make sure the chocolate doesn't get too warm or experience extreme fluctuations in temperature.

DAMAGED CHOCOLATE

We cannot issue a refund or replacement for products damaged in transit due to extreme temperatures. We will certainly do our best to provide the safest and most cost-effective options so please call us if you have questions.

If you receive a product in unusable condition for reasons other than temperature extremes, contact us within 24 hours of verified physical receipt of package.We will not be able to issue credits or refunds for claims submitted after 24 hours and photographs of the products and shipping packaging are required. If a damaged product has been discarded, we will not be able to issue credit.

REFUSALS

Due to the delicate nature of our chocolate, if shipments are refused, we cannot guarantee that the chocolate will not be damaged. If you find a package was damaged while in transit, communicate the damage to us immediately. 

SHIPPING DAYS

Monday, Tuesday, and Wednesday are our primary shipping days. Choose an appropriate day for your order to leave our warehouse based on the chart below. Some orders may be able to ship on Thursday or Friday depending on the temperature at destination and the selected ship method. Orders subject to warm weather shipping or transit time restrictions may require packages to be held for shipping until the following Monday.

*Packages that require cooling materials or have longer transit times may be held until the following Monday.

Cococher Shipping Holidays

Our office is closed, and we do not ship packages on the following days, regardless of the day of the week.

January 1st

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day